SHIPPING + RETURNS

Everything you need to know about receiving, returning, and caring for your Duvina Beauty Co. order.

SHIPPING:

Processing

Orders are carefully packed and prepared for shipment within 3-5 business days of purchase. Orders placed on weekends or holidays will begin processing the following business day. During launches, promotions, and periods of high order volume, processing times may be slightly longer.

Shipping

Shipping rates and available delivery options are calculated at checkout based on your order and destination. Once your order has shipped, you'll receive a confirmation email with tracking information. Please note that estimated delivery dates provided by the carrier are estimates and are not guaranteed by Duvina Beauty Co.

Incorrect Shipping Information

Please double-check your shipping information before completing your order. If you notice an error after placing your order, contact us as soon as possible at hello@duvinabeautyco.com While we'll do our best to help, we cannot guarantee changes can be made once an order has entered processing or shipped.

LOST, STOLEN + DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier. If your tracking information shows your package as delivered but you cannot locate it, we recommend checking around your property, with household members or neighbors, and contacting the shipping carrier directly.

If you still need assistance, contact us at hello@duvinabeautyco.com with your order number and we'll help determine the appropriate next steps.

DAMAGED OR INCORRECT ORDERS

Something isn't right? We want to know. If your order arrives damaged, defective, or you receive an incorrect item, please contact hello@duvinabeautyco.com within 7 business days of delivery. Include your order number along with clear photos of the product, packaging, and shipping label so our team can review the issue. Eligible claims will be handled with a replacement, refund, or other appropriate resolution at Duvina Beauty Co.'s discretion and as required by applicable law.

RETURNS:

Due to the professional-use and personal-care nature of our products, opened, used, or tampered-with products cannot be returned except where required by law or where the product is defective. This is especially important for Duvina because we're dealing with formulas and tools used around the eye area.

UNOPENED + UNUSED PRODUCTS

Unopened, unused, and resalable products may be eligible for return within 30 days of confirmed delivery. Products must be returned in their original packaging and condition. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable except where required by law.

Before sending anything back, customers must contact hello@duvinabeautyco.com to request a return. Unauthorized returns may not be accepted.

NON-RETURNABLE ITEMS

For health, hygiene, and product-integrity reasons, we cannot accept returns of:

  • Opened or used products

  • Products with broken or removed seals

  • Items not in their original condition

  • Gift cards

  • Final sale items

  • Products purchased from an unauthorized third-party retailer

REFUNDS

Once an approved return has been received and inspected, we'll notify you regarding the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card issuer to process and post the refund.

EXCHANGES

We do not currently offer traditional exchanges. If you'd like a different product, please contact our team regarding a return, if eligible, and place a new order for the desired item.

NEED HELP?

We're here to make it right.

For questions about an order, shipping, or return eligibility, contact us at: hello@duvinabeautyco.com‍ ‍Please include your name + order number so we can assist you as quickly as possible.